Where are your products made?
Our bottles are skilfully mixed and poured by a trusted partner in Bulgaria, European Union. Before that, we worked for more than one year to design our formulas and improve our products’ quality.
What is in your toilet spray formula?
We use a mix of oils that create a barrier on top of the water. There are no parabens, phthalates, or harsh chemicals. And we use the most refined essential and fragrance oils from Europe.
Can I use the toilet spray for a hand freshener and vice-versa?
Unfortunately, not. Our Hand Freshener Spray is ineffective as a Bathroom spray as it does not contain the mix of oils to create the barrier to stop odors. This product is mainly for your hands and feet, and you could also use it as a fragrance and surfaces freshener. Bear in mind: it contains 70 % ethyl alcohol.
Our Toilet Freshener Oil contains more oil than our Hand Freshener Spray, and as it is an oily solution (while our Natural Freshener Spray is a clear one), it can leave an oily residue if used as a hand freshener.
Are your products organic or natural? Our products are composed of 100% natural essential oils and 99% ingredients of natural origin. We use a natural stabilizer that is not 100% natural but safe for all the family. You would find this ingredient in most natural cleaning liquids.
Is there a shelf life for Hand Freshener Spray and Toilet Freshener Oil? Fragrances may lose their potency slightly after 36 months.
Are your sprays harmful to the environment? No! Our products have no detrimental impact on the environment, and the mint and lemon oil quantities in them will not harm aquatic life.
Is Toilet Freshener Oil safe for my toilet, septic tank, and plumbing system?
Yes! Our natural formula is biodegradable. The Toilet Freshener Oil will not leave a residue in the bowl. The essential oils and the other natural compounds might improve the overall appearance of your toilet.
Can I use Hand Freshener Spray in my cat’s litter box?
The stinky litter box struggle could indeed be a problem. However, due to cats’ citrus sensitivities, we encourage you not to spray our Hand Freshener Spray into your cat’s litter box, and it may deter your cat from using it.
Shipping FAQ
You can make an order through our:
- E-shop: www.hyggebg.com
- On a personal message on Facebook
- By email: contact@hyggebg.com.
After receiving an order, the user receives a confirmation email.
How much is shipping?
Free shipping on orders over Euro 60.00.
Do you ship outside Europe?
Due to COVID-19, we do not do trans-continental shipping yet.
What if I receive my order with transport damages?
In case of such a rare and unfortunate event, we will refund you, and you can keep the product anyway.
What if I don’t like your product or fragrance?
We think you’ll love it, but if you don’t, we’ll refund you the cost of the product, and you can keep it. You will only pay the shipping cost. Please note that this applies to first-time orders only, up to Euro 40.
What is your refund policy for orders over Euro 40?
You have 30 calendar days to return an item for a full refund from the date you received it. To be eligible for a refund, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your refund is approved, we will initiate a refund to your credit card (or original method of payment).
You will be responsible for paying for your own shipping costs for returning your item
Form where do you ship?
All orders are shipped to you from different storages in Europe. We dispatch within 48 hours to ensure you receive your order as soon as possible.
The expected delivery time is:
For local Bulgarian orders: 2 working days.
For orders in Europe: up to 10 working days. The UK might be an exception due to import duties.
Is my order secure? Privacy is of significant importance to us. Our site and shopping cart are operated by ECommerce, and it’s one of the most reliable and safe shopping cart products on the market. Credit card and order data are encrypted and secure, and the respective payment operators keep them.